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  1. Queue-it support
  2. Support for visitors in waiting rooms
  3. Frequently asked questions for visitors in waiting rooms

Frequently asked questions for visitors in waiting rooms

  • I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
  • Do I lose my place in line if my mobile phone is in sleep mode?
  • What does it mean when a waiting room is paused?
  • How do I transfer my queue position from one device to another? 
  • How is it possible that my expected time of arrival to the website changes?
  • What happens if I miss my turn?
  • What happens, when it is my turn?
  • What happens when I arrive before the queue is open/active?
  • The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?
  • My queue page shows “The waiting room has ended”. What does it mean?
  • I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
  • Why do I end up in the queue over and over again?

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