Frequently asked questions for visitors in waiting rooms
- I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
- Do I lose my place in line if my mobile phone is in sleep mode?
- What does it mean when a waiting room is paused?
- How do I transfer my queue position from one device to another?
- How is it possible that my expected time of arrival to the website changes?
- What happens if I miss my turn?
- What happens, when it is my turn?
- What happens when I arrive before the queue is open/active?
- The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?
- My queue page shows “The waiting room has ended”. What does it mean?
- I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
- Why do I end up in the queue over and over again?