FAQs about the queue system – Queue-it support

This support function only provides support for the queue system. Please contact the event organizer regarding any other matter (information about the event, tickets availability, payments, etc.).

★ I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
★ The queue system said “it’s your turn,” but I only see a blank page and am redirected back to the queue again. What has happened?
★ What does it mean when the queue says “the event has ended”?
★ What if I miss my turn?
★ What does it mean when the queue is “paused”?
★ I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
★ Why do I have a "random queue number" assigned to me?
★ What happens when I arrive before the event starts?
★ Why does the estimated wait time on a queue page change?
★ Do I lose my place in line if my mobile phone is in sleep mode?
★ Why do I end up in the queue over and over again?
★ How come the expected time of arrival goes up?
★ What happens, when it is my turn?