FAQs about the queue system

This support function only provides support for the queue system. Please contact the event organizer regarding any other matter (information about the event, tickets availability, payments, etc.).

• Why use randomization instead of first come first served principle?
• What is Queue-it? General introduction
• I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
• The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?
• My queue page shows “The waiting room has ended”. What does it mean?
• What happens if I miss my turn?
• What does it mean when a waiting room is paused?
• I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
• What happens when I arrive before the queue is open/active?
• Do I lose my place in line if my mobile phone is in sleep mode?
• How do I transfer my queue position from one device to another? 
• Why do I end up in the queue over and over again?
• How is it possible that my expected time of arrival to the website changes?
• What happens, when it is my turn?