FAQs about the queue system – Queue-it support

This support function only provides support for the queue system. Please contact the event organizer regarding any other matter (information about the event, tickets availability, payments, etc.).

★ What is Queue-it? General introduction
★ I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
★ The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the queue again. What has happened?
★ My queue page shows “The event has ended”. What does it mean?
★ What happens if I miss my turn?
★ What does it mean when the queue is “paused”?
★ I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
★ Why do I have a "random queue number" assigned to me?
★ What happens when I arrive before the queue is open/active?
★ Do I lose my place in line if my mobile phone is in sleep mode?
★ How do I transfer my queue position from one device to another?
★ Why do I end up in the queue over and over again?
★ How is it possible that my expected time of arrival to the website changes?
★ What happens, when it is my turn?