FAQs about the queue system
This support function only provides support for the queue system. Please contact the event organizer regarding any other matter (information about the event, tickets availability, payments, etc.).
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What is an invite-only waiting room?
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Do I lose my place in line if my mobile phone is in sleep mode?
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How do I transfer my queue position from one device to another?
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What does it mean when a waiting room is paused?
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How is it possible that my expected time of arrival to the website changes?
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I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
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What happens if I miss my turn?
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What happens, when it is my turn?
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What happens when I arrive before the queue is open/active?
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Why use randomization instead of first come first served principle?
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What is Queue-it? General introduction
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The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?
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My queue page shows “The waiting room has ended”. What does it mean?
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I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
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Why do I end up in the queue over and over again?