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  1. Queue-it support
  2. General
  3. FAQs about the queue system

FAQs about the queue system

This support function only provides support for the queue system. Please contact the event organizer regarding any other matter (information about the event, tickets availability, payments, etc.).

  • What is an invite-only waiting room?

    • Updated
    • November 18, 2022 10:54
  • Do I lose my place in line if my mobile phone is in sleep mode?

    • Updated
    • July 23, 2019 12:36
  • How do I transfer my queue position from one device to another? 

    2 votes 2
    • Updated
    • July 23, 2019 12:50
  • What does it mean when a waiting room is paused?

    • Updated
    • January 14, 2021 13:00
  • How is it possible that my expected time of arrival to the website changes?

    • Updated
    • May 25, 2021 14:16
  • I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?

    • Updated
    • July 23, 2019 12:15
  • What happens if I miss my turn?

    • Updated
    • July 23, 2019 12:22
  • What happens, when it is my turn?

    4 votes 4
    • Updated
    • January 08, 2021 12:20
  • What happens when I arrive before the queue is open/active?

    • Updated
    • July 23, 2019 12:33
  • Why use randomization instead of first come first served principle?

    • Updated
    • April 14, 2021 11:51
  • What is Queue-it? General introduction

    • Updated
    • June 03, 2021 12:40
  • The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?

    • Updated
    • March 22, 2021 11:32
  • My queue page shows “The waiting room has ended”. What does it mean?

    • Updated
    • March 22, 2021 11:29
  • I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?

    • Updated
    • July 23, 2019 13:01
  • Why do I end up in the queue over and over again?

    • Updated
    • July 23, 2019 12:40

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