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FAQ
This section contains miscellaneous Frequently Asked Questions about Waiting Room Services and the GO Queue-it Platform
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I encountered an error or technical issue during my purchase and/or never received a purchase confirmation. Can you help?
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The Queue-it queue page shows it is my turn, but I can only see a blank page and got redirected to the waiting room again. What has happened?
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My queue page shows “The waiting room has ended”. What does it mean?
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What happens if I miss my turn?
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What does it mean when a waiting room is paused?
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I clicked the ‘buy’ button at X o’clock sharp. How are there so many queue numbers ahead of me?
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What happens when I arrive before the queue is open/active?
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Do I lose my place in line if my mobile phone is in sleep mode?
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How do I transfer my queue position from one device to another?
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Why do I end up in the queue over and over again?
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How is it possible that my expected time of arrival to the website changes?
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What happens, when it is my turn?